DÉJÀ MEHow can we help?
Most answers are below. If yours isn't, write to us and a real person will reply, usually within two working days.
Include this
Your device model and iOS version, the game version (iOS Settings → General → iPhone Storage → DÉJÀ ME), what happened, and a screenshot if you can.
Common questions
My purchase didn't arrive
Make sure you're connected, then open the Shop and tap Restore Purchases. Diamond packs arrive as soon as Apple confirms the payment. "Ask to Buy" and some payment methods can take a little while. If it still hasn't arrived, email us the date, the item and your Apple receipt (without payment details) and we'll sort it out.
My progress is missing on my new iPhone or iPad
Progress syncs through iCloud. On both devices, sign in with the same Apple Account and make sure iCloud is on for the game (iOS Settings → [your name] → iCloud). Open the game on both devices while online. If the game finds progress on both, it will ask whether to combine them. You can see the sync status in Settings → Progress.
The Echo Arena won't connect
Online matches need an internet connection, and both you and your opponents need the latest version of the game. Update from the App Store and try again. On restricted networks (some schools or offices), WebSocket connections may be blocked. Nearby games over local Wi-Fi need the Local Network permission (iOS Settings → DÉJÀ ME).
How do I change my Arena pilot name?
Open the Arena tab, tap the gear icon and edit your name. Names must follow our Arena code of conduct.
Someone is cheating or has an offensive name
Email us their pilot name, the mode and roughly when the match was. Results are checked by every device in the match, so cheated results are usually outvoted automatically, but we look into every report.
The game feels slow or drains my battery
Turn on Settings → Battery saver, which caps battles at 60 FPS. Closing other apps and keeping iOS up to date also helps. If a specific level stutters, tell us which one.
How do I turn off gameplay statistics?
Settings → Privacy → Share gameplay stats. Turning it off also deletes what was already uploaded. See the Privacy Policy for details.
How do I delete my data?
Deleting the app removes local data. Your save in iCloud can be deleted in iOS Settings → [your name] → iCloud → Manage Storage. To delete your Echo Arena profile and match history, email us your pilot name and we'll do it within 30 days.
I'm stuck on a level
Upgrade in the Armory (Armor and Reactor make a big difference), try a different mix of echoes, and draw wider loops so more echoes can reach the hunters. Losing a level a few times in a row also eases it a little. The whole campaign is beatable without buying anything.